F&B Associate.
To provide a warm, friendly and efficient food and beverage service to our guests, ensuring
exceptional service standards are delivered and maintained at all times in line with our guest expectations
Responsibilities of F&B Associate.
- Receive and post table reservations in the register ensuring equity of load between stations.
- Clean and arrange the hostess desk and menus cards.
- Attend briefings before the restaurant opening.
- Attend to all telephone calls of the restaurant in the shift.
- Receive guests and lead them to their reserved tables.
- Handout Lists/Menu Cards to the guests.
- Take orders from guests if required.
- Provide guests with hotel information.
- Go to the guest and enquire whether the food and service are up to their satisfaction.
- Handle any complaints ,wish greetings to every guest when leaving and invite them to come again.
- Record the names of guests in the daily cover register.
- Page guests if phone calls or messages come for them.
- Maintain guest history.
Skills Required.
- Time management.
- Collaboration skills.
- Multi-tasking.
- Verbal and written communication.
- Customer service.