Customer Service Executive.
A customer service executive is a professional offering answers to the customers of an organization. They communicate the why’s and how’s of a company’s service expectations. They perform a wide range of duties like answering phones and responding to customers’ queries. They often need to offer front-facing duties that influence the customer experience of an organization. They might have to lead a team of customer service professionals. Customer service executives also need to educate other professionals on how to handle customers and their queries. A customer service executive builds a positive image of a company by helping customers. An efficient customer service executive will ensure that customers are satisfied. Satisfied customers are more likely to come back to an organization.
Responsibilities of Customer Service Executive.
- Serves customers by providing service information and resolving service problems.
- Attracts potential customers by answering service questions and suggesting information about services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Required Skills.
- Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. …
- Empathy. …
- Adaptability. …
- Ability to Use Positive Language. …
- Clear Communication Skills. …
- Self-Control. …
- Taking Responsibility. …
- Patience.