Job Overview
Ground Staff play a vital role in airport operations by assisting passengers during check-in, boarding, and baggage handling. They ensure smooth coordination between departments, provide accurate information, and maintain a high level of customer service.
Responsibilities of Ground Staff:
Passenger Assistance: Help with check-in, boarding, and disembarkation procedures.
Baggage Handling: Ensure proper tagging, loading, and unloading of luggage.
Flight Coordination: Communicate with flight crews and ground operations for timely departures and arrivals.
Customer Service: Provide information, resolve complaints, and assist passengers with special needs.
Security Checks: Assist in screening passengers and luggage as per safety protocols.
Emergency Handling: Support evacuation or medical assistance in case of emergencies.
Documentation: Maintain accurate records of passenger movements and flight operations.
Terminal Management: Ensure cleanliness, orderliness, and operational readiness of the airport terminal.
Required Skills for Ground Staff:
- Communication Skills: Clear and effective interaction with passengers and team members.
- Customer Service: Polite, helpful, and patient when dealing with travelers.
- Problem-Solving: Ability to handle unexpected situations calmly and efficiently.
- Teamwork: Work well with colleagues in a fast-paced environment.
- Time Management: Handle tasks quickly to meet flight schedules.
- Attention to Detail: Ensure accuracy in documentation, baggage handling, and procedures.
- Multitasking: Manage multiple responsibilities smoothly under pressure.
- Basic Computer Knowledge: Use airline and airport systems for check-in and boarding.
- Physical Stamina: Capable of standing for long hours and handling luggage.