Candidates who are looking for a job at Delhi Airport as Permanent Employees of Prestigious National and International Airlines. Vacancy for Guest Relation Executive position at Delhi Airport.
GRE DUTIES AND RESPONSIBILITIES:
- Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals, and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Greet guests as they enter and exit the airport.
- Providing information regarding the airlines.
- Check on VIP reservations, and complete their pre-registration formalities.
- Maintain up-to-date information on airplanes.
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintained guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organizational time management skills, and attention to detail.
- Must be guest service-focused and a team player.
- A positive attitude and outgoing personality are essential.
- Must be able to work shifts – days, evenings, weekends, and holidays.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated, and able to work independently.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
PREREQUISITES For Guest Relation Executive job at Delhi Airport
- Good guest interaction skills.
- Good listening skills.
- Sound decision making.
- Good interpersonal and communication skills.
- Leadership/People management.
EDUCATION:
- Graduate
EXPERIENCE:
- Fresher