He/She performs tasks such as welcoming and escorting VIP guests/customers, addressing and rectifying guests/customers’ concerns and complaints, monitoring cleanliness and sanitation of assigned work areas, and providing information on the Property’s amenities and services.
Responsibilities for GRE Position:
- Evaluate arrival lists to welcome and greet guests.
- Supervise any VIP guest arrival and departure.
- Address to VIP or VVIP and answer their queries.
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
- Taking care of guest complaints and concerns in a systematic, well-organized, and timely manner.
- Need to assist and help reception by collecting guest feedback during check-out.
- Need to hand over proper updates to the next shift.
- Ability to handle and take care of all guest’s needs and expectations without unfairness, or partiality.
Required Skills:
- Outstanding communication abilities.
- Familiarity with hospitality industry standards.
- Computer literacy.
- Excellent organizational and time-management skills
- A customer-oriented and professional attitude.