Making recommendations for each individual customer. Providing the customer with a pleasant shopping experience. Informing customers about sales and discounts available. Providing customer service in any way possible to ensure a sale and a happy customer.
Responsibility for Retail Executive:
- Greets and interacts with customers.
- Consults with customers to understand their needs and preferences related to the merchandise.
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
- Answers customers’ questions about the merchandise.
- Assists customers with purchase decisions.
- Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.
- Collects payment using the store point of sale system.
- Processes returns and exchanges.
- Performs other duties as assigned.
Required Skills:
- Excellent verbal communication skills.
- Excellent sales and customer service skills.
- Excellent active listening skills.
- Extensive knowledge of the merchandise sold.
- Ability to operate or quickly learn the store’s point-of-sale system.