Customer service agents who work at the airport may assist customers with confirmation of bookings and reservations, printing
boarding passes before flights, completing the check-in process, and making sure that customers board a flight with no issues.
CSA Job Responsibilities:
- help passengers with self-serve or assisted check-in procedures.
- deal with passenger flight queries.
- verify travel documents and provide boarding passes.
- tell passengers about luggage restrictions.
- weigh baggage and collect any excess weight charges.
Required Skill For Customer Service Associate:
- Excellent communication and interpersonal skills.
- Ability to take initiative and resolve queries.
- Ability to work as part of a team.
- Passion for delivering exceptional Customer service.
- Confident and outgoing personality.
- Ability to work under pressure