Their work is to take or prepare food and drink orders, clear and set tables, and serve food and beverages.
Job Responsibilities for Guest Service Associate:
- Welcoming a guest in a warm manner
- Ensure that guests are seated and provided with menus promptly.
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
- Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
- Deal with guest complaints in a friendly and efficient manner.
Required Skills for GSA:
- Excellent communication and interpersonal skills.
- The ability to be able to work flexible times
- Ability to work under pressure.
- Accurate and efficient cash-handling skills
- Exceptional customer service skills.