Airport ground staff is responsible for several duties. They always have to be ready and on their toes to ensure the proper assistance to the passengers.
The following are the responsibilities that an airport ground staff needs to perform in the airport terminal-
Responsibilities:
- They must assist the passengers in rebooking or redirecting if their flights are canceled or delayed.
- They constantly need to update the waiting passengers regarding their flights.
- They need to answer all the queries of the passengers politely.
- They need to be very patient and calm as the queries can also be about lost luggage and delayed flights.
- They need to provide special help to handicapped passengers.
Required Skills:
- Good Communication Skills.
- Excellent interpersonal skills.
- Well-groomed.
- Willing to work shifts.The ability to remain calm in emergencies or when dealing
- with difficult passengers.