Responds to customer inquiries by understanding inquiries; reviewing previous inquiries and responses gathering and researching information; assembling and forwarding information; verifying customers’ understanding of information and answer.
Customer Service Associate Job Responsibilities:
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, by email, or by text.
- Maintain updated knowledge of the organization’s products, services, and customer service policies.
- Explain simply and clearly in response to customer/Passenger/Visitor questions and check for customer understanding and acceptance.
- Assist Pesseeengers by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills for Customer Service Associate at Delhi airport:
- Strong command of written and verbal English.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- The friendly and welcoming manner with clients and other members of the customer service team.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Ability to maintain a calm and polite manner in stressful situations.
Selected Candidates at India Airports and Airlines
